Privacy Policy

Last updated: January 2026

1. Introduction

Met Air Pty Ltd (ACN 698 963 085) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number, and business address
• Enquiry details, project specifications, and correspondence history
• Website usage data collected via cookies and analytics (non-identifying)

3. How We Collect Information

We collect information directly from you when you:

• Complete an enquiry form on our website
• Email us at [email protected]
• Communicate with us by phone or in writing regarding our services

4. Purpose of Collection

We collect personal information solely for the purpose of:

• Responding to your enquiries and providing quoted services
• Managing our business relationship with you
• Complying with legal and regulatory obligations
• Improving our website and customer experience

5. Disclosure of Information

We will not sell, trade, or rent your personal information to third parties. We may disclose information where required by law, or to trusted contractors who assist us in operating our business (subject to confidentiality obligations).

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can configure your browser to reject cookies, though this may affect certain site functionality.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is guaranteed to be 100% secure.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccuracies. To do so, please contact us at [email protected].

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with details. We will investigate and respond within a reasonable period. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact

For any questions or concerns regarding this privacy policy, please contact us at [email protected].